In 2018 disability advocates, Graeme and Nadia, bravely challenged CommBank’s inaccessible EFTPOS technology in court. With the support of Grata Fund and the expert team at the Public Interest Advocacy Centre they forced CommBank to agree to make changes to the machine to that blind and vision-impaired people can access shops and services that use the touchpad EFTPOS machine and keep their PIN secure.
The touchpads, commonly known as Albert terminals, are found in cafes, and retailers across Australia may look good but they pose significant issues for blind and vision-impaired Australians. The touchscreens have no fixed buttons, which makes it difficult to identify where numbers are when entering a PIN.
After a year in court, CommBank agreed to make changes to the machines, introducing new accessibility software and endorsing the Australian Banking Association Accessibility Principles for Banking Services as well as committing to ensuring accessibility is a key requirement of product development. Making future technology fairer and more accessible to all Australians.